Please note that if you make a booking in error and a refund has to be made then there will be an admin charge of £15. The process of refund normally takes 3 to 5 working days. Refund is made the same way that the payment was processed.
TIMES of drop of will be given the day before when we work out the delivery route. We normally start dropping around 9 am. and we start picking up around 5:30 6 pm.
HOT TUB HIRE FOR PICK UP DAYS ETC PLEASE GO TO HOT TUB PAGE.
Cancellation
If there was an issue regarding weather other issues not allowing your event please can you give us 24-hours and also on our side we will keep in contact with you if it is weather-related that may cause issues. We are more than happy to move dates and try to accommodate you as much as we can but we are unable to provide you a refund as you have booked a specific item for the specific date if there is anything you are not happy within this statement please call or email to discuss further.
The following information is important! We will be unable to set up your equipment if you do not comply with the following requirements.
- Please ensure that the access area is clear with nothing in the way as well do not have time to clear this ourselves.
- Please ensure the designated area for the hire item (s) is:
- Free of dog and animal mess as a charge may apply.
- Please ensure the item you have picked and paid for will fit in your garden without issue and anything in close proximity as all measurements are clearly displayed on individual items pages. If it does not fit safely you will for fit the cost of the hire and delivery as it is not our fault but yours.
- Please note we will not put up ANY inflatable where it can not be stacked down. If you have astroturf then be aware that we will require staking through it if outdoors.
- Please adhere to all health and safety and proper usage requirements given to you.
Please don’t hesitate to get in touch on 01559 318113 or by replying to this email if you have any questions.
Kind regards,
Please note that we have the right to cancel any booking that is paid for with 24 hours notice. Please remember that you are booking on an automated booking system some errors can happens.
Do I need to provide an electric socket?
For most of our attractions, we require a standard 13amp /16amp supply. We also supply suitable generators at an additional cost.
Can the equipment be hired for more than one day?
All of our equipment can be supplied for both long and short-term hire.
What methods of payment do you accept?
We accept the following methods of payment - cash / cheque / BACS transfer All major credit cards
Is there an age limit on your bouncers?
For us to comply with the guidelines from our insurers the maximum age limit for bouncy castles is 14 years of age (this does not apply to adult bouncy castles).
Will you provide a supervisor?
We will provide a supervisor at an additional charge. Please ask for details.
Are you insured?
All units supplied by Fun Hire Wales are covered by a Full Public Liability Insurance.
Are bouncers safe?
We abide by all health and safety.
Do you do indoor bouncers?
Most of our attractions are suitable for indoor use
What if my garden isn't all grass or has a slope?
When calling with your enquiry please advise us of this.
Power Supply
Please remember that a maximum of 50 m cables is the most that you are able to run the blowers off any longer and the power of the fans will not run at 100%. If generators are required you are able to hire these office at an additional cost or if you own your own please state the power and a picture to make sure they are powerful enough to run the fans.
Can I move a bouncer after it is staked down?
Our fully trained operators will arrive at your venue with time to discuss your preferred location, we will then use the appropriate methods to anchor the bouncy castle to the surface.
How big does the area have to be?
We need about a 3 foot clear access route to get the castle into your garden
What can I do before you deliver?
Please make sure that any paths, hallways, side passages or any other access to your garden/venue are clear of obstacles, etc.
What do I do if it rains?
As you can see some of our photos a few of our attractions have shower covers attatched to them.
When should I book?
We get booked up very quickly and we advise you to book as early as possible, especially during our peak seasons of summer and Christmas.
Can adults use your bouncy castles?
Some of our inflatables can be used for adults.
How long is the hire period?
Our standard hire period is four hours.
Do you set up and dismantle?
Yes. Our fully trained operators carry out the full setup.
What areas do you cover?
We can cover your event where ever you are based as we offer nation-wide coverage.
